About our privacy policy

At Holistic-Life, we attach great importance to protecting your privacy and personal data. In this privacy statement, we explain what data we collect, how we use it, and what your rights are.

1. Personal data we process

Holistic-Life processes your personal data because you use our services and products. The following data may be collected:

• Name and contact details: such as your first and last name, address, email address, and phone number.
• Payment details: such as your bank account number and payment information.
• Order details: products you have ordered and delivery information.
• IP address: when you visit our website, we may collect information such as your IP address, browser data, and activity on our website.

2. Purposes of data processing

We collect and use your personal data for various purposes:

• Process orders: Processing and delivering your orders, including payment processing.
• Customer service: Communication about your order, handling complaints, or questions via email or phone.
• Newsletters and marketing: If you have subscribed, we will send you information about offers, products, and services. You can unsubscribe at any time.
• Improve our services: Analyzing visitor behavior to optimize our website and services.
• Legal obligations: For tax obligations such as tax returns.

3. Data retention period

Holistic-Life does not store your personal data longer than strictly necessary for the purposes for which it was collected, unless a longer retention period is required based on legal obligations. For example, for administrative and tax purposes, we retain your data for up to 7 years after the last order.

4. Provision to third parties

Holistic-Life only shares your data with third parties if this is necessary for the performance of our services, such as:

• Shipping and delivery services: For delivering your order.
• Payment providers: For securely processing your payment.
• Accounting or legal obligations: When legally required.

We only work with parties who offer sufficient guarantees regarding data protection in accordance with the GDPR.

5. Cookies and tracking

Our website uses cookies and similar technologies to track your browsing behavior and remember your preferences. These cookies help us optimize our website and provide you with a better user experience. You can adjust your cookie settings in your browser and delete or block cookies. However, certain parts of the website may not function properly without cookies.

6. Data security

Holistic-Life takes appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, and alteration. This includes secure connections (SSL), access control, and encryption of sensitive data.

7. Your rights

You have the right to:

• Access your data: You can at any time request what personal data we process about you.
• Correction or deletion of your data: If your data is incorrect or outdated, you can ask us to adjust or delete it.
• Restriction of processing: In certain cases, you can ask us to restrict the processing of your personal data.
• Data portability: You have the right to receive your data in a structured, commonly used format and to transfer it to another controller.

For all these requests, you can contact us via info@holistic-life.nl. We will respond to your request as soon as possible, but no later than within four weeks.

Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of WebwinkelKeur. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is well-founded, we will provide you with copies of the data we process (or have processed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer.

8. Changes to the privacy statement

Holistic-Life reserves the right to amend this privacy statement. Any changes will be published on our website. We recommend that you regularly check the privacy statement for updates.

Contact details

Holistic-Life

Grootgenhouterstraat 53 6191NP Beek The Netherlands T (06) 2490-7320 E info@holistic-life.nl

Contact person for privacy matters

Questions about privacy matters? Feel free to email: info@holistic-life.nl and we will get back to you within two working days at the latest.