Terms and conditions

1. Applicability

These terms and conditions apply to every offer, order, and agreement between Holistic-Life and the consumer. By placing an order, you agree to these terms.

2. Product Information

Holistic-Life sells sustainable products that are carefully selected based on their eco-friendly properties. We do our utmost to describe and depict the products as accurately as possible. However, minor deviations in color or detail may occur, as some products are handmade or natural in origin.

3. Prices and Payment

All prices on our website include VAT, unless otherwise stated. Shipping costs will be clearly displayed during the ordering process. Payment must be made using the available payment methods on the website. The order will be processed after payment is received. Holistic-Life reserves the right to cancel or refuse orders in case of irregularities in the payment process.

4. Delivery and Shipping

Orders are shipped to the address provided by the customer. We strive to deliver within the stated delivery time but are not liable for delays caused by the carrier. If a product is out of stock, the customer will be notified as soon as possible and will have the choice to cancel the order or receive an alternative.

5. Right of Withdrawal

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions stipulated therein.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
  4. The entrepreneur can - within legal frameworks - inquire whether the consumer can meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
  5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
    • the visiting address of the entrepreneur's establishment where the consumer can lodge complaints;
    • the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
    • information about guarantees and existing after-sales service;
    • the data included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement;
    • the requirements for termination of the agreement if the agreement has a duration of more than one year or is for an indefinite period.
  6. In the case of a continuing performance contract, the provision in the previous paragraph applies only to the first delivery.
  7. Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

6. Right of Withdrawal

  1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
  2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
  3. If the consumer wishes to exercise his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must do this using the model withdrawal form or by other means of communication, such as e-mail. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment.
  4. If the customer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur after the periods mentioned in paragraphs 2 and 3, the purchase is a fact.

Article 7 - Costs in case of withdrawal

  1. The consumer bears the direct costs of returning the product.
  2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the web retailer or conclusive proof of complete return can be provided. Refunds will be made via the same payment method used by the consumer unless the consumer explicitly agrees to another payment method.
  3. In case of damage to the product due to careless handling by the consumer himself, the consumer is liable for any depreciation of the product.
  4. The consumer cannot be held liable for the depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement.

Article 8 - Exclusion of the right of withdrawal

  1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the agreement.
  2. Exclusion of the right of withdrawal is only possible for products:
    • that have been created by the entrepreneur in accordance with the consumer's specifications;
    • that are clearly personal in nature;
    • that cannot be returned due to their nature;
    • that can spoil or age quickly;
    • whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
    • for loose newspapers and magazines;
    • for audio and video recordings and computer software of which the consumer has broken the seal;
    • for hygienic products of which the consumer has broken the seal.
  3. Exclusion of the right of withdrawal is only possible for services:
    • concerning accommodation, transport, restaurant services or leisure activities to be performed on a certain date or during a certain period;
    • whose delivery has commenced with the explicit consent of the consumer before the cooling-off period has expired;
    • concerning betting and lotteries.

9. The price

  1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes as a result of changes in VAT rates.
  2. Notwithstanding the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any stated prices are target prices will be stated in the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
    • they are the result of legal regulations or provisions; or
    • the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.
  5. The prices stated in the offer of products or services include VAT.
  6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

10. Force Majeure

In case of force majeure, Holistic-Life is entitled to suspend or cancel the execution of the agreement without the customer being entitled to any form of compensation. Force majeure is understood to mean any circumstance beyond our control that temporarily or permanently prevents the execution of the agreement.

11. Privacy and Data Protection

Holistic-Life handles the personal data of the customer with care. This data will only be used for processing the order and will never be provided to third parties without permission, unless this is necessary for the execution of the agreement (for example, for shipping).

12. Applicable Law and Disputes

Dutch law applies to all agreements and disputes between Holistic-Life and the customer. Any disputes will be submitted to the competent court in the district where Holistic-Life is located.